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My “fun” story with T-Mobile Germany

During the last weeks (since the 3.1.2 update) I experienced that my iPhone lost its data and phone connection, without displaying any error. I was just not reachable and couldn’t make calls. I restored my phone and set it up completely new, but after one day the problem was back.

So I called T-Mobile to ask for help. They directed me to Apple Care. So I spent 30 minutes on the Apple Care Hotline. The result was: Please call T-Mobile and get a new SIM card. So I called T-Mobile. At first they wanted to send me back to Apple but I really didn’t like that, so I was able to convince the lady that she sends me a new SIM card free of charge. Just to be sure I asked what I needed to do when the card arrives. She said “It will not be active when it arrives, so please call us as soon as you have it. It’ll then deactivate your current card and activate the new one” Fair enough. So I left for work.

On my way to work I suddenly realized that I had no cell reception any more. I was just driving through a forest so I thought this might be okay. After arriving in the office I noticed that I still had no reception. So I asked the guys here if they also had no reception, but they all had. So I called T-Mobile again. The lady asked me for my postal code and told me then that there was a network error in my region. I told her that all my colleagues that are on T-Mobile as well did not have any problem. She said “A network error can just affect single phones sometimes.” Even though I thought that was BS, I hung up and waited 4 hours.

It wasn’t better after 4 hours so I decided to call again. The guy just wanted to start telling me BS again but I interrupted him and told him that I was sent a new SIM card this morning and that I suspected the lady did send the card activated (what would deactivate my current card). He looked again in his records and guess what. This was exactly the case. In the next sentence he told me that I now had to wait about two days until my new SIM card arrives. I told him that he can’t be serious, but he was. Once a card is deactivated it can’t be activated any more. So here I am now. I am unreachable during the next two days and I got a ridiculous 15€ extra balance. The worst part is: The second lady simply lied me in the face just to get me off the line.

Dear T-Mobile, the moment my current contract runs out, I will be off (just like 95% of all other iPhone users).

Does anyone have had similar experiences?